Service Manager

Service Centre Manager

Location: Slough (with travel across the South East region)

Contract: Permanent

Hours: 39 hours per week

The Role – Service Centre Manager

We are recruiting an experienced Service Centre Manager to lead a regional service operation based in Slough, with regular travel across the South East region.

As Service Centre Manager, you will report to the Regional Branch Manager and take full responsibility for the performance of the Service Centre. This includes leadership of mobile service technicians, service controllers, and depot operations, ensuring high levels of customer satisfaction, operational efficiency and commercial performance.

This Service Centre Manager role is hands on and highly visible, suited to a confident leader who thrives in a service led, fast moving environment and is comfortable travelling regionally to support customers and operational teams.

Key Responsibilities – Service Centre Manager

As Service Centre Manager, your responsibilities will include:

• Delivering outstanding customer service across Slough and the wider South East region
• Leading, motivating and developing service technicians and depot staff
• Ensuring service work meets the highest mechanical, quality and safety standards
• Managing depot operations efficiently, including administration, security and housekeeping
• Maintaining strict health & safety standards at the depot and customer sites
• Controlling budgets, overheads, WIP and contract profitability
• Driving operational KPIs including First Time Fix, response times and utilisation
• Ensuring accurate job costing, reporting and invoicing processes
• Providing technical and operational support for complex or critical service issues
• Managing parts availability for the depot and engineers’ vans
• Conducting appraisals, performance reviews and identifying training needs
• Supporting recruitment and onboarding of new service personnel
• Building strong working relationships with customers and internal stakeholders

What We’re Looking For – Service Centre Manager

Essential

• Remote management – how you keep teams engaged from a distance, using KPIs and targets alongside regular communication and 1‑to‑1s
• Customer relationships – examples of building long‑term relationships (reviews, regular contact), not just reacting to issues
• Financial awareness – understanding performance, costs, utilisation and how your decisions impact profitability
• Breakdown management – how you prioritise and manage multiple issues in a fast‑paced environment, while keeping customers updated
• Proven experience in a Service Centre Manager, Service Manager or Operations Manager role
• Excellent communication skills at all levels
• Structured, methodical and solutions focused
• Confident using IT systems and service reporting tools
• Self starter with drive, resilience and accountability
• Full UK driving licence and willingness to travel across the South East region

Desirable

• Background in a service, workshop, fleet, plant, automotive, engineering or technical environment
• Experience managing service contracts or SLAs
• Formal leadership or management training
• Exposure to HGV, Plant, infrastructure or heavy equipment sectors

Salary & Benefits

• £48,000 per annum starting salary
• Profit related bonus scheme (up to 5% of basic salary)
• Company vehicle
• 25 days holiday plus bank holidays
• Personal pension scheme:
• 3.5% employee 5.5% employer
• 5% employee 7.5% employer
• Enrolled after three months
• Life assurance: 5x basic salary (from day one)

Why Join as a Service Centre Manager?

This Service Centre Manager position offers an opportunity to take real ownership of a South East regional service operation, influence performance, and lead a skilled technical team within a stable organisation that values safety, customer service and employee wellbeing.

• This role may also be suited to candidates currently working as a Service Operations Manager, Regional Service Manager, Service Delivery Manager, Aftermarket Operations Manager, Aftersales Operations Manager, Technical Service Manager, Engineering Services Manager, Field Service Manager, Depot Manager (Service or Engineering), Workshop & Field Service Manager, Maintenance Operations Manager, Customer Service Operations Manager, Fleet Service Manager or Area Service Manager.